Refund policy
RETURNS & EXCHANGES
We want you to feel confident in your MA929 purchase. Eligible items may be returned or exchanged according to the guidelines below.
Returns Within 14 Days
You have 14 days from the date your order is delivered to request a return for a refund to your original payment method.
To be eligible, items must be:
- Unworn and unused
- Unwashed
- Free from stains, makeup, deodorant, odors, or other signs of wear
- Returned with original tags attached
- Returned in original packaging and original condition
- Accompanied by proof of purchase
Days 15–30
Return requests submitted after 14 days but within 30 days of delivery are eligible for store credit only.
Items must still meet all return-condition requirements listed above.
Final Sale Items
The following are final sale and are not eligible for refunds:
- Clearance items
- Items specifically marked Final Sale
- Gift cards
- Pop-up purchases, except as outlined below
Items purchased using a promotional discount are not automatically final sale unless the promotion or product is specifically identified as final sale.
Pop-Up Purchases
All pop-up purchases are final sale.
However, eligible pop-up purchases may be exchanged within 7 days of purchase.
Items must be unworn, unused, in original condition, and have all original tags attached. Exchanges are subject to product availability.
Exchanges
If you need a different size or color, please submit a return or exchange request.
Exchanges are subject to availability. If the requested item is unavailable, the return will be handled according to the refund or store-credit timeline above.
Return Shipping
Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.
Please do not send items back without first requesting and receiving approval for your return.
How to Start a Return
To request a return or exchange, contact us at info@ma929.com or use the return option available through your MA929 customer account.
Once your request is approved, you will receive instructions for returning your item.
Items returned without prior authorization may not be accepted.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives.
If you receive an item that is damaged, defective, or incorrect, contact us as soon as possible at info@ma929.com so we can evaluate the issue and make it right.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
Approved refunds will be issued to your original payment method. Please allow additional processing time for your bank or credit card provider to post the refund.
After 30 Days
Returns and exchanges cannot be accepted more than 30 days after delivery, except where otherwise required by law.
European Union Orders
For merchandise shipped into the European Union, applicable consumer cancellation and return rights will be honored as required by law.
Thank you for choosing MA929.
— The MA929 Team